Privacy Policy

EQ9AU is committed to protecting the privacy of our players and ensuring that your personal data is handled in a responsible and secure manner. This Privacy Policy outlines our data collection practices, the purposes for which we use your data, and your rights regarding your personal information. By accessing our services, you consent to the practices described in this policy.

License Information

EQ9AU operates under the license granted by Curacao eGaming. We adhere to all applicable laws and regulations concerning data protection and gambling within Australia and New Zealand.

Data Collection

We collect various types of information from our players to provide our services effectively and safely. The types of data we may collect include:

• Registration Data: When you create an account, we collect personal information such as your name, date of birth, address, and contact details.
• Payment Details: We gather information related to your payment methods, including credit card numbers and bank account details, to facilitate deposits and withdrawals.
• Technical Logs: We automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, and access times. This data helps us improve our services and ensure security.

Purpose of Data Usage

The information we collect is used for various purposes, including:

• Account Management: To create and manage your player account, including verifying your identity and maintaining your account security.
• Marketing Communication: To send you promotional materials, offers, and updates regarding our services, unless you opt-out of such communications.
• Anti-Fraud Checks: To detect and prevent fraudulent activities and protect our players and the integrity of our platform.
• AML Compliance: To comply with Anti-Money Laundering regulations by verifying your identity and monitoring transactions.
• KYC Procedures: To ensure compliance with Know Your Customer regulations, which require us to verify the identity of our players.

Data Sharing

We may share your personal information with third parties under the following circumstances:

• Payment Providers: We share your information with payment processing partners to facilitate transactions and ensure secure processing of payments.
• Verification Partners: We may disclose your information to third-party verification services to confirm your identity and prevent fraud.
• Regulatory Authorities: We may be required to disclose your information to regulatory authorities or law enforcement agencies as mandated by law.

User Rights

As a player, you have certain rights regarding your personal data, including:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Deletion: You can request the deletion of your personal data, subject to our legal obligations and legitimate interests.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact our support team.

Cookie Policy

EQ9AU uses cookies to enhance your experience on our website. Cookies are small text files placed on your device when you visit our site. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the functionality of our platform and cannot be disabled. They help you navigate our website and use its features, such as accessing secure areas.
• Analytical Cookies: These cookies allow us to analyze how users interact with our platform, helping us improve functionality and performance. They collect information about your usage patterns, including pages visited and time spent on our site.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. Our security measures include encryption, firewalls, and secure servers. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a notice on our website. We encourage you to review this policy periodically to stay informed about our data protection practices.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our support team. We are committed to addressing your inquiries and ensuring that your personal information is handled in accordance with this policy.

This Privacy Policy is effective as of the date it is posted on our website. By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.